Follow your shipment with Track & Trace. Click HERE if you have the tracking number.
Where are my goods?
When will my goods arrive?
You can check the status of your shipment HERE. Think about the expected delivery date, arrangements made with the supplier and if you have the tracking number.
What do I do if I don't have a tracking number?
Contact your supplier or call One Express +39 051.3766611 (Monday – Friday 9am-1pm / 2pm-6pm) and we will put you in touch with the appropriate One Express affiliate straight away.
I’ve filled out the 'Request a Quote' form from the One Express website, but I haven’t received a reply. What can I do?
Make sure you delete any apostrophes and/or accents in the ‘City’ field.
Enter the complete address, e.g. not just ‘Via Soave’ but ‘Via Francesco Soave’.
Note: Enter the operational headquarters of the invoicing company or the city of residence for private individuals in the ‘City’ field.
What should I do if I realise that the wrong address, or an incorrect telephone number for telephone notice, was indicated on my current shipment?
Contact the supplier to request the change or call One Express +39 051.3766611 (Monday – Friday 9am-1pm / 2pm-6pm) and we will put you in touch with our One Express Affiliate to help you with this.
How can I contact the One Express Affiliate who called me?
Go to the “Affiliate Search” section to find your nearest Affiliate or call One Express +39 051.3766611 (Monday – Friday 9am-1pm / 2pm-6pm) and we will put you in touch with the appropriate Affiliate immediately.
How do I search for my shipment on oneexpress.it?
Enter the tracking code provided (this is a long alphanumeric code) into the ‘Search for your shipment’ section.
What is meant by 'affiliate' and 'affiliation'?
If you are a transport company interested in getting to know us better or in collaborating or becoming part of our One Express Pallet Network, please fill in the form HERE to be contacted about this.
Affiliation is not a subscription to allow you to make shipments.